Faq
Whenever you need us, we’re here for you.
Most Popular Questions ?
What types of packaging materials do you offer?
We offer a wide range of cups (hot, cold, single-wall, double-wall), food containers, boxes, bags, and custom packaging solutions.
Do you offer custom printing and design services?
Yes, we have an in-house design team to help you create custom packaging with your branding and messaging.
What are your lead times for production?
Lead times depend on order size and complexity. Standard products typically ship faster than customized orders. We’ll provide a clear timeline when you place your order.
We accept returns for defective or damaged products. Custom printed items may not be eligible for returns. Please refer to our full return policy on our website.
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Do you have a customer support team?
Yes, our dedicated customer support team is available to answer your questions and assist with your orders. You can reach us by phone or email.
Are your products recyclable and/or compostable?
- We strive to make our products recyclable or compostable wherever possible. Please check your local recycling guidelines or consult our website for specific product disposal information.
Do you offer biodegradable or compostable options?
Yes! We have a dedicated line of compostable cups and packaging materials designed to break down in suitable composting environments.
How do you source your materials sustainably?
We partner with suppliers who share our commitment to responsible forestry practices. We look for certifications such as FSC (Forest Stewardship Council) to ensure the paper comes from well-managed forests.
Are your inks and coatings safe and eco-friendly?
We primarily use plant-based or water-based inks and coatings that minimize the use of harmful chemicals.
What is your minimum order quantity (MOQ)?
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- MOQs vary depending on the product and customization. Please contact us for a specific quote.pen_spark