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FAQs
Everything you need to know
Can I print in multiple colours?
Yes, we offer unlimited colour options through advanced digital printing. This allows your brand to be displayed in full colour without limitations.
What is the difference between single-wall and double-wall paper cups?
Single-wall cups have one layer of paper and are ideal for cold drinks or hot drinks with a sleeve. Double-wall cups have an extra layer for insulation, helping to retain heat longer and protect your hands from the heat—no sleeve needed.
Are your paper cups recyclable and/or compostable?
Yes, our paper cups are recyclable. We also offer compostable options designed to break down in suitable environments. However, recyclability and compostability may depend on local waste management services. Please check your local guidelines for specific disposal information.
Do you provide lids for the paper cups?
Yes, we offer compatible lids for both single-wall and double-wall cups, making them perfect for takeaway and on-the-go beverages.
How much do branded paper cups cost?
Pricing varies based on the quantity and type of cup selected. You can compare all available options and receive an instant, all-inclusive quote on our platform.
How soon can I receive my custom paper cups?
We offer express delivery with lead times as short as 8–9 working days for urgent orders. Please request Limepack Express for faster delivery.
See more for further inquiry
Can I request a sample before placing an order?
Yes, we provide free samples to help you determine the ideal size, style, and material. However, these samples will feature pre-existing designs to show the quality and print results, not your branding.
Do you offer custom printing and design services?
Yes, our in-house design team can help create custom packaging with your branding and messaging.
What types of packaging materials do you offer?
We offer a wide range of packaging options including hot and cold cups, single-wall and double-wall cups, food containers, boxes, bags, and custom solutions.
What are your lead times for production?
Production times depend on order size and complexity. Standard products usually ship faster than custom orders. A specific timeline will be provided when you place your order.
What is your return policy?
We accept returns for defective or damaged products. Custom printed items may not be eligible for returns. Please refer to our full return policy on our website.
Do you have a customer support team?
Yes, our customer support team is available to assist with your questions and orders. You can reach us by phone or email.
Do you offer biodegradable or compostable options?
Yes, we have a line of biodegradable and compostable cups and packaging materials, which are designed to break down in suitable environments.
How do you source your materials sustainably?
We partner with suppliers who follow responsible forestry practices, and we look for certifications like FSC (Forest Stewardship Council) to ensure the paper comes from well-managed forests.
Are your inks and coatings safe and eco-friendly?
We use plant-based or water-based inks and coatings that minimize harmful chemicals and promote sustainability.
What is your minimum order quantity (MOQ)?
MOQs vary depending on the product and customization. Please contact us for a specific quote.
